Privacy Policy: Cango Live and Mobile

What data we process

When you browse our pages on your mobile or desktop to read about live dealer tables or banking rules, you do not need to create an account or give us your name. The personal data we process falls into three small categories.

First, if you write to our editorial team by e-mail to report an outdated figure or ask a question about a guide, we receive your e-mail address and whatever details you include in your message. Second, we collect anonymous technical statistics about how visitors use the site, such as whether a page is viewed on an iPhone or an Android browser, general screen size, and which articles about pokies or cashout times are read the most. Third, when you tap an affiliate link to leave our site, a basic technical identifier records that the click came from our page so our partner knows we referred a visitor. We never see your casino registration details, verification documents or payment methods.

Why and for how long

We only process information that is needed to keep this site running properly and to answer readers who get in touch. E-mails sent to our editorial inbox are used solely to reply to your query or to fix an error on a page. We keep those e-mail threads for up to twelve months in case a follow-up question comes up, and after that window we delete them from our inbox.

Anonymous site statistics help us see how our pages load on mobile screens in the evening and which guides need updating first. These aggregated figures cannot identify you as an individual and are kept for up to twenty-six months to compare yearly traffic patterns. Affiliate click records contain no names or contact details and are stored only for standard partner accounting.

Your rights

Under Australian privacy principles, you have clear rights over any personal data that can be linked back to you. Because we only hold identifiable information if you have e-mailed us directly, exercising these rights is straightforward.

You can ask us for access to the e-mails we hold from your address, ask us to correct any inaccurate details in our records, or request the permanent deletion of your correspondence before our standard twelve-month retention period ends. We do not sell, rent or trade mailing lists, and we never send promotional newsletters. Once you leave our pages and register at the casino itself, any verification files or banking details you submit there are governed by the casino’s own privacy rules rather than this policy.

Contact about privacy

If you have a question about how your privacy is handled on this site, or if you want to request access to or deletion of an e-mail thread you previously sent us, you can reach our editorial team at [email protected]. Please write from the same e-mail address you used originally so we can locate your message quickly and confirm it belongs to you.

We aim to reply to all privacy requests within two working days. Please remember to never send sensitive casino account details, passwords, photos of your passport or national ID card, or bank card numbers to our inbox, as we have no access to the casino’s systems and will immediately delete such files for your protection.